Medical Front Desk & Insurance Verification Specialist

American Family Care; Birmingham (AL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Mental Health & Prescription Coverage

HSA with employer contributions

Disability & Life Insurance

401(k) with Employer Match

Paid Time Off

Employee Assistance Program

Uniform Allowance

Verizon Discount

Job summary

American Family Care is seeking a Medical Receptionist focused on insurance verification and revenue cycle support in our urgent care network. You will verify coverage before services, explain charges to patients, and help resolve billing issues to protect clinic revenue.

The role emphasizes front-desk excellence, HIPAA-compliant record handling, and compassionate patient interactions in a fast-paced medical office setting.

Qualifications

• Experience with insurance verification and medical billing required.
• Ability to explain insurance concepts with empathy and clarity.
• Detail-oriented with accuracy in handling medical billing data.

Responsibilities

• Verify insurance coverage before services and minimize denials.
• Provide financial counseling and explain costs to patients.
• Identify and resolve billing discrepancies proactively.
• Deliver excellent service and maintain patient satisfaction.
• Greet patients and manage front desk flow efficiently.
• Protect patient information following HIPAA regulations.

Skills

Insurance verification

Medical billing

Customer service

EMR systems

Medical office experience

HIPAA compliance

Education

High school diploma

Certification in medical assisting or related

Tools

Medical billing software

EMR systems

Job description

American Family Care is seeking a Medical Receptionist focused on insurance verification and revenue cycle support in our urgent care network. You will verify coverage before services, explain charges to patients, and help resolve billing issues to protect clinic revenue.

The role emphasizes front-desk excellence, HIPAA-compliant record handling, and compassionate patient interactions in a fast-paced medical office setting.