Front Desk & Patient Services Coordinator

LifeStance Health Inc.; Brentwood (TN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401k retirement plan with employer

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. in Brentwood, TN seeks a friendly Medical Office Receptionist to manage front desk activities and deliver exceptional patient service for in-person and telehealth visits.

The role includes greeting patients, handling scheduling, insurance verification, payments, and portal assistance while supporting clinicians and maintaining HIPAA-compliant operations in a busy practice.

Qualifications

• Front desk experience in healthcare or clinical setting.
• Ability to manage multiple tasks while maintaining accuracy.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and check in/out patients courteously.
• Manage phones, emails, and patient portal inquiries.
• Verify insurance eligibility and collect co-pays.
• Schedule appointments and coordinate with clinicians.
• Maintain clean, organized front desk area and records.
• Assist with telehealth setup and troubleshooting.

Skills

Front desk operations

Customer service

Multitasking

Communication skills

HIPAA compliance

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. in Brentwood, TN seeks a friendly Medical Office Receptionist to manage front desk activities and deliver exceptional patient service for in-person and telehealth visits.

The role includes greeting patients, handling scheduling, insurance verification, payments, and portal assistance while supporting clinicians and maintaining HIPAA-compliant operations in a busy practice.