Patient Access & Front Desk Specialist

Lifestance-Health; Brentwood Park (TN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator in Brentwood, TN to manage front office operations for in-person and telehealth patients. You will greet patients, verify insurance, collect payments, and support clinicians with administrative tasks to ensure smooth clinic function.

The role requires strong communication, multitasking, and a commitment to HIPAA compliance, with a starting rate of $19.50 per hour and bonus potential.

Qualifications

• High School diploma or equivalent required.
• Associates or Bachelor's degree preferred.
• 1+ years in healthcare operations or customer service preferred.
• Proficient with Microsoft Office and EMRs.
• Maintain HIPAA compliance in daily activities.

Responsibilities

• Coordinate front office daily activities and engagement with patients and clinicians.
• Ensure complete paperwork, current credit card on file, accurate demographics, and prepared patient charts.
• Greet and check in/out patients in a courteous manner.
• Assist patients with telehealth access and Patient Portal issues.
• Manage phone queues and scheduling to ensure timely patient service.
• Collect co-payments and verify insurance eligibility at time of service.
• Support clinicians with administrative tasks like letters and faxes.
• Maintain a clean, welcoming, and secure office environment.

Skills

Multitasking

Communication

Customer service

HIPAA

Education

High School diploma

Associate degree

Tools

Microsoft Office

EMR software

Job description

LifeStance Health is seeking a Practice Coordinator in Brentwood, TN to manage front office operations for in-person and telehealth patients. You will greet patients, verify insurance, collect payments, and support clinicians with administrative tasks to ensure smooth clinic function.

The role requires strong communication, multitasking, and a commitment to HIPAA compliance, with a starting rate of $19.50 per hour and bonus potential.