Front Desk Patient Services Associate I — Patient Experience

jeffersonhealth; Philadelphia (Philadelphia County); On-site; USD 38,000 - 46,000; Full time

Job summary

The Patient Services Associate (PSA) I at Jefferson Health enhances the patient/customer experience by courteously processing arrival and departure activities at the front desk of an outpatient practice. The PSA I verifies insurance, referrals and patient demographics to ensure accurate information for scheduling and visit flow.

Working to uphold the Jefferson Experience, the role emphasizes prompt, courteous treatment of patients and visitors and maintaining an efficient flow to examination

Qualifications

• Ability to communicate courteously with patients and visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

HIPAA compliance

Multitasking

Confidentiality

Tools

EPIC

Job description

The Patient Services Associate (PSA) I at Jefferson Health enhances the patient/customer experience by courteously processing arrival and departure activities at the front desk of an outpatient practice. The PSA I verifies insurance, referrals and patient demographics to ensure accurate information for scheduling and visit flow.

Working to uphold the Jefferson Experience, the role emphasizes prompt, courteous treatment of patients and visitors and maintaining an efficient flow to examination