Front Desk Lead: Patient Experience & Team Mentor

Jefferson Health; Berlin, Northern (NJ, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Disability insurance

Flexible spending accounts

Retirement plans

Tuition assistance

Job summary

Jefferson Health seeks a Lead Patient Services Associate to manage front desk workflow in a Newark-area outpatient practice. You will verify insurance, referrals, and demographics, while mentoring a team of Patient Services Associates to ensure smooth operations and patient flow.

The role emphasizes courteous patient interactions, HIPAA compliance, and effective use of EPIC for scheduling and check-in/check-out processes. Strong customer service and leadership skills are essential.

Qualifications

• Front desk and patient check-in/check-out experience.
• Knowledge of HIPAA privacy and security requirements.
• Proficiency with patient scheduling and demographic data handling.

Responsibilities

• Greet patients and visitors professionally in person or by phone.
• Process check-in/check-out and schedule appointments via EPIC.
• Mentor and assist other Patient Services Associates in day-to-day operations.
• Ensure accurate insurance, referrals, and patient demographics.

Skills

Customer service

HIPAA compliance

Front desk experience

Phone etiquette

Education

High School Diploma/GED

3 years patient healthcare experience

Tools

EPIC

Job description

Jefferson Health seeks a Lead Patient Services Associate to manage front desk workflow in a Newark-area outpatient practice. You will verify insurance, referrals, and demographics, while mentoring a team of Patient Services Associates to ensure smooth operations and patient flow.

The role emphasizes courteous patient interactions, HIPAA compliance, and effective use of EPIC for scheduling and check-in/check-out processes. Strong customer service and leadership skills are essential.