Front Desk Patient Financial Counselor

Banner Health; Arizona; On-site; USD 36,000 - 60,000; Full time

Job summary

Banner Health is seeking a Front Office Patient Financial Representative to join TOCA at Banner Health in Phoenix, AZ. The role involves registration, collecting at point of service, obtaining authorizations, and providing financial counseling to patients to maximize reimbursement.

This position supports the clinic’s revenue cycle and requires strong customer service, accuracy, and teamwork within a busy hospital environment.

Qualifications

• Experience in patient financial services or medical billing helpful.
• Strong customer service and communication skills.
• Ability to work in a fast-paced, detail-oriented environment.

Responsibilities

• Handle registration and point-of-service collections.
• Obtain authorizations and verify patient insurance information.
• Provide financial counseling and explain payment options.
• Post daily deposits and reconcile payments as needed.
• Serve as liaison between patients, billing dept, and payors to resolve issues.

Job description

Banner Health is seeking a Front Office Patient Financial Representative to join TOCA at Banner Health in Phoenix, AZ. The role involves registration, collecting at point of service, obtaining authorizations, and providing financial counseling to patients to maximize reimbursement.

This position supports the clinic’s revenue cycle and requires strong customer service, accuracy, and teamwork within a busy hospital environment.