Front Desk Patient Finance & Scheduling Specialist

Banner Health; Phoenix (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Banner Health in Phoenix, AZ is seeking a Front Office Patient Financial Services Representative for our Arcadia Sports Medicine and Orthopedics location. The role focuses on patient registration, insurance verification, and collecting patient liability while guiding patients through financial options to maximize reimbursement.

You will handle scheduling, data entry, and respond to patient inquiries with professional, courteous service.

Qualifications

• High school diploma or equivalent.
• Experience in patient financial services or insurance collections.
• Strong interpersonal and written communication skills.
• Ability to manage multiple tasks with minimal supervision.
• Proficient with office software (word processing, spreadsheets, databases).

Responsibilities

• Register patients and collect insurance information.
• Verify insurance eligibility and obtain pre-certifications when needed.
• Collect patient liabilities and explain payment options to patients.
• Enter payments and reconcile daily; balance cash drawer.
• Schedule visits and ensure patients are prepared for appointments.
• Provide patient services including escorting patients and handling records requests.

Skills

Patient financial services

Data entry

Customer service

Interpersonal communication

Education

High school diploma/GED

Tools

MS Word

MS Excel

Database software

Job description

Banner Health in Phoenix, AZ is seeking a Front Office Patient Financial Services Representative for our Arcadia Sports Medicine and Orthopedics location. The role focuses on patient registration, insurance verification, and collecting patient liability while guiding patients through financial options to maximize reimbursement.

You will handle scheduling, data entry, and respond to patient inquiries with professional, courteous service.