Front Desk & Patient Experience Specialist (Medical Office)

Coastal Health; St. Marys (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) retirement plan

Paid time off

Seven paid major holidays

Growth opportunities

Job summary

Coastal Health in St. Marys, GA is seeking a friendly Front Desk Receptionist to join our Spine & Pain team. You will handle patient check-ins/outs, scheduling, demographics verification, and insurance intake with a focus on excellent service.

The role requires strong communication, organizational skills, and experience in a medical office. Athenahealth familiarity is a plus, and a supportive benefits package is offered.

Qualifications

• Previous medical office or front desk experience preferred.
• Experience in a specialty medical practice is a plus.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work efficiently in a busy environment.
• Athenahealth experience is a plus.

Responsibilities

• Greet patients and visitors in a professional and welcoming manner.
• Check patients in and out for appointments.
• Schedule appointments and coordinate patient visits.
• Verify patient demographics and insurance information.
• Collect copayments and outstanding balances.
• Answer incoming phone calls and assist with patient inquiries.
• Maintain accurate patient records and documentation.
• Assist with referrals, medical records, and other front office duties as needed.
• Communicate effectively with providers, clinical staff, and patients.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Multitasking

Flexibility

Telephone skills

Customer service

Time management

Organization

Attention to detail

Scheduling

Word processing

Professionalism

Quality focus

Team driven

Tools

Athenahealth

Job description

Coastal Health in St. Marys, GA is seeking a friendly Front Desk Receptionist to join our Spine & Pain team. You will handle patient check-ins/outs, scheduling, demographics verification, and insurance intake with a focus on excellent service.

The role requires strong communication, organizational skills, and experience in a medical office. Athenahealth familiarity is a plus, and a supportive benefits package is offered.