Patient Concierge & Front Desk Specialist

Centurion Spine & Pain Centers; Pooler (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Centurion Spine & Pain Centers in Georgia is seeking a friendly front desk receptionist to greet patients, collect payments, and coordinate check-in. You will work closely with medical staff to ensure a smooth patient flow and accurate information handling.

The role requires at least 1 year in a medical office, strong customer service skills, and the ability to multitask in a fast-paced environment. Some travel to other offices may be required.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of medical office experience required.
• May travel to other offices (Statesboro) when needed.
• Must be comfortable collecting payments.
• Knowledge of insurance is preferred.
• Customer service experience preferred.
• Good oral and written communication skills.
• Good interpersonal and organizational skills.
• Detail oriented.
• Must be friendly, able to multi-task, and work well in a fast-paced environment.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors in a courteous friendly manner.
• Answers or refers inquiries appropriately.
• Optimizes patients' satisfaction, provider time, and treatment room utilization acknowledging patient's arrival and keeping patient appointments on schedule by acknowledging patient in the PM system in a timely and efficient manner.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Assists with obtaining revenue by recording and updating insurance information; recording and collecting patient coinsurance/copays.
• Maintains front office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by assisting in other duties as determined by the Department Manager.
• Performs other logically associated duties that enhance position through Continuous Quality Improvement.
• Serves as a preceptor for new Employees.
• Competent in computer applications pertaining to position.
• Other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Detail-oriented

Multi-tasking

Friendly demeanor

Fast-paced

Education

High school diploma or equivalent

Tools

PM system

Office software

Job description

Centurion Spine & Pain Centers in Georgia is seeking a friendly front desk receptionist to greet patients, collect payments, and coordinate check-in. You will work closely with medical staff to ensure a smooth patient flow and accurate information handling.

The role requires at least 1 year in a medical office, strong customer service skills, and the ability to multitask in a fast-paced environment. Some travel to other offices may be required.