Patient Experience Coordinator - Medical Front Desk

Centurion-Spine-and-Pain-Center; Georgia; On-site; USD 30,000 - 42,000; Full time

Job summary

Centurion-Spine-and-Pain-Center is seeking a friendly Front Desk Representative to join our medical office team. You will be the first point of contact for patients, handling check-in/check-out, scheduling, and phone inquiries to ensure a positive patient experience.

The role requires organization, professionalism, and strong communication, with experience in medical offices or customer service preferred. Proficiency with scheduling systems and Microsoft Office is desirable.

Qualifications

• High school diploma or equivalent required; associate’s degree or medical office coursework preferred.
• Minimum 1–2 years of experience in a medical office, healthcare, or customer service environment preferred. Familiarity with insurance verification, medical terminology, or EMR/EHR systems is a plus.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Register patients, verify insurance information, and update demographic details in the practice management system.
• Collect co-pays, balances, and provide receipts in accordance with office policies.
• Answer multi-line phone system, route calls, and respond to patient inquiries.
• Schedule, confirm, and reschedule patient appointments.
• Maintain confidentiality of all patient information in compliance with HIPAA regulations.
• Assist with patient check-out, including scheduling follow-up visits and providing necessary paperwork.
• Coordinate with clinical staff to ensure smooth patient flow throughout the office.
• Perform general administrative tasks such as filing, scanning, and data entry.
• Support office operations by adhering to established policies, procedures, and quality standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Microsoft Office

Education

High school diploma

Medical office coursework

Tools

EMR/EHR systems

Job description

Centurion-Spine-and-Pain-Center is seeking a friendly Front Desk Representative to join our medical office team. You will be the first point of contact for patients, handling check-in/check-out, scheduling, and phone inquiries to ensure a positive patient experience.

The role requires organization, professionalism, and strong communication, with experience in medical offices or customer service preferred. Proficiency with scheduling systems and Microsoft Office is desirable.