Front Desk Associate

Coastal Health; Jacksonville (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) retirement plan

Paid time off

Seven paid holidays

Job summary

Coastal Health in Jacksonville, FL is seeking a friendly Front Desk Receptionist for our Northside Spine & Pain office. You will greet patients, verify demographics and insurance, schedule appointments, answer calls, collect copays, and keep the front desk organized with a welcoming demeanor.

The ideal candidate has 1–3 years in medical front desk roles, strong communication, multitasking abilities, and proficiency with EMR systems.

Qualifications

• Previous medical office or front desk experience preferred.
• Experience in a specialty practice is a plus.
• Knowledge of insurance verification and medical scheduling preferred.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with computers and electronic medical records.

Responsibilities

• Greet and check in patients in a friendly and professional manner.
• Verify patient demographics, insurance information, and identification.
• Schedule, confirm, and manage patient appointments.
• Answer incoming phone calls and direct inquiries appropriately.
• Collect copayments and outstanding patient balances.
• Obtain and maintain accurate patient information.
• Coordinate patient check-out and follow-up appointments.
• Communicate effectively with clinical staff and providers.
• Maintain an organized and welcoming front office environment.
• Assist with additional administrative duties as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

EMR proficiency

Tools

EMR software

Scheduling software

Computer literacy

Job description

Front Desk Receptionist – Spine & PainLocation: Northside Jacksonville, FLCompany: Coastal HealthJoin the Coastal Health Family!Coastal Health is seeking a friendly, professional, and dependable Front Desk Receptionist to join our growing team at our Northside Spine & Pain office.The ideal candidate will have excellent customer service skills, strong attention to detail, and the ability to thrive in a fast-paced medical office environment. We are looking for someone who enjoys working with patients and understands the importance of creating a positive first impression.ResponsibilitiesGreet and check in patients in a friendly and professional manner.Verify patient demographics, insurance information, and identification.Schedule, confirm, and manage patient appointments.Answer incoming phone calls and direct inquiries appropriately.Collect copayments and outstanding patient balances.Obtain and maintain accurate patient information.Coordinate patient check-out and follow-up appointments.Communicate effectively with clinical staff and providers.Maintain an organized and welcoming front office environment.Assist with additional administrative duties as needed.QualificationsPrevious medical office or front desk experience preferred.Experience in a specialty practice is a plus.Knowledge of insurance verification and medical scheduling preferred.Strong customer service and communication skills.Excellent organizational and multitasking abilities.Proficiency with computers and electronic medical records.Ability to work efficiently in a fast-paced environment.What We OfferCompetitive pay based on experience.Comprehensive benefits package.401(k) retirement plan.Paid time off.Seven paid holidays.Opportunity to grow with an established and expanding healthcare organization.If you are dependable, patient-focused, and ready to make a difference, we would love to hear from you!Apply today and become part of the Coastal Health family!Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.