Medical Front Desk Coordinator - Spine & Pain

Coastal Health; Jacksonville (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) retirement plan

Paid time off

Seven paid holidays

Job summary

Coastal Health in Jacksonville, FL is seeking a friendly Front Desk Receptionist for our Northside Spine & Pain office. You will greet patients, verify demographics and insurance, schedule appointments, answer calls, collect copays, and keep the front desk organized with a welcoming demeanor.

The ideal candidate has 1–3 years in medical front desk roles, strong communication, multitasking abilities, and proficiency with EMR systems.

Qualifications

• Previous medical office or front desk experience preferred.
• Experience in a specialty practice is a plus.
• Knowledge of insurance verification and medical scheduling preferred.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with computers and electronic medical records.

Responsibilities

• Greet and check in patients in a friendly and professional manner.
• Verify patient demographics, insurance information, and identification.
• Schedule, confirm, and manage patient appointments.
• Answer incoming phone calls and direct inquiries appropriately.
• Collect copayments and outstanding patient balances.
• Obtain and maintain accurate patient information.
• Coordinate patient check-out and follow-up appointments.
• Communicate effectively with clinical staff and providers.
• Maintain an organized and welcoming front office environment.
• Assist with additional administrative duties as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

EMR proficiency

Tools

EMR software

Scheduling software

Computer literacy

Job description

Coastal Health in Jacksonville, FL is seeking a friendly Front Desk Receptionist for our Northside Spine & Pain office. You will greet patients, verify demographics and insurance, schedule appointments, answer calls, collect copays, and keep the front desk organized with a welcoming demeanor.

The ideal candidate has 1–3 years in medical front desk roles, strong communication, multitasking abilities, and proficiency with EMR systems.