Patient Experience Specialist - Medical Office Front Desk

Centurion Spine and Pain Centers; Pooler (GA); On-site; USD 17,000 - 28,000; Full time

Job summary

Centurion Spine and Pain Centers is seeking a front desk receptionist to greet patients, manage check-in, and provide compassionate information and guidance. The role collaborates with all departments to ensure courteous, efficient service and a welcoming atmosphere.

The position requires at least 1 year in a medical office, a high school diploma, and comfort with payments and basic insurance processes. Strong communication and multitasking are essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1 year of medical office experience required.
• May travel to other offices to help when needed (Statesboro).
• Must be comfortable collecting payments.
• Knowledge of insurance is preferred.
• Customer service experience preferred.
• Good oral and written communication skills.
• Good interpersonal and organizational skills.
• Detail oriented.
• Must be friendly, able to multi-task, and work well in a fast-paced environment.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors in a courteous friendly manner.
• Answers or refers inquiries appropriately.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by acknowledging arrival and keeping appointments on schedule.
• Comforts patients by anticipating anxieties; answering questions; maintaining the reception area.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Assists with obtaining revenue by recording and updating insurance information; recording and collecting coinsurance/copays.
• Maintains front office inventory and equipment by checking stock and facilitating orders.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by assisting in other duties as determined by the Department Manager.

Skills

Customer service

Communication skills

Interpersonal skills

Multi-tasking

Detail oriented

Education

High school diploma or equivalent

Job description

Centurion Spine and Pain Centers is seeking a front desk receptionist to greet patients, manage check-in, and provide compassionate information and guidance. The role collaborates with all departments to ensure courteous, efficient service and a welcoming atmosphere.

The position requires at least 1 year in a medical office, a high school diploma, and comfort with payments and basic insurance processes. Strong communication and multitasking are essential in a fast-paced environment.