Front Desk Patient Experience Specialist I

MidLantic Urology; Pennsylvania; On-site; USD 21,000 - 30,000; Full time

Job summary

MidLantic Urology seeks a Patient Service Representative I to provide outstanding patient service by phone or in person, manage intake and checkout, register patients, verify insurance, and collect payments. You will support clinical staff by coordinating appointments and ensuring a seamless patient experience while maintaining confidentiality.

The role requires 1–3 years of customer service experience, preferably in a medical office, with strong organizational and communication skills in a

Qualifications

• High School Diploma or equivalent required.
• Some college work preferred.

Responsibilities

• Greet patients and visitors in person or by phone.
• Register new patients and update demographics with accurate information.
• Collect co-pays, deductibles and outstanding balances.
• Verify insurance information and obtain referrals when required.
• Schedule appointments and coordinate patient flow with clinical staff.
• Maintain front desk area and ensure HIPAA compliance and confidentiality.

Skills

Microsoft Office

EMR navigation

Customer service

Organizational skills

Verbal and written communication

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

MidLantic Urology seeks a Patient Service Representative I to provide outstanding patient service by phone or in person, manage intake and checkout, register patients, verify insurance, and collect payments. You will support clinical staff by coordinating appointments and ensuring a seamless patient experience while maintaining confidentiality.

The role requires 1–3 years of customer service experience, preferably in a medical office, with strong organizational and communication skills in a