Front Desk Patient Experience Specialist

Southeast Hospital; Watonga (OK); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Mercy Watonga is seeking a Patient Service Representative to be the first point of contact for patients and visitors. The role focuses on creating a positive patient experience by efficiently managing front desk operations and workflows.

Responsibilities include greeting patients, scheduling appointments, and handling documentation while upholding privacy and confidentiality. The ideal candidate has strong communication and customer service skills and can work under pressure in a clinical

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills needed.
• Proficiency with basic computer tasks and data entry.
• Excellent customer service with patient-focused approach.

Responsibilities

• Greet patients and visitors, manage front desk operations and workflows.
• Schedule appointments and process related documentation.
• Maintain patient privacy and confidentiality in all interactions.
• Coordinate with healthcare staff to ensure a seamless patient experience.

Skills

Verbal communication

Basic computer skills

Customer service

Attention to detail

Privacy & confidentiality

Adaptability under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy Watonga is seeking a Patient Service Representative to be the first point of contact for patients and visitors. The role focuses on creating a positive patient experience by efficiently managing front desk operations and workflows.

Responsibilities include greeting patients, scheduling appointments, and handling documentation while upholding privacy and confidentiality. The ideal candidate has strong communication and customer service skills and can work under pressure in a clinical