Front Desk Patient Experience Specialist

Westside Dermatology; Seattle (WA); On-site; USD 30,000 - 33,000; Full time

Job summary

Westside Dermatology seeks a professional Patient Services Representative - Front Desk to join its healthcare team in Seattle. You will manage patient registration, scheduling, and clinical call coordination to ensure a seamless patient experience and efficient operations.

Responsibilities include greeting patients, triaging calls, assisting with forms, and maintaining accurate records. The role emphasizes reliability, teamwork, and adherence to billing and service processes in a fast-paced

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and scheduling with strong customer service.
• Triage and route clinical calls to appropriate departments.
• Assist patients with forms and paperwork for accuracy.
• Maintain a clean, organized lobby and work area.
• Escalate patient concerns to relevant teams.
• Meet or exceed productivity benchmarks; understand billing and services.
• Enter referral information and maintain up-to-date patient charts.
• Maintain reliable attendance.
• Perform other duties as assigned.

Skills

Customer service

Call center

Microsoft Office

Multi-system navigation

Education

High school diploma

Tools

Billing systems

EMR systems

Job description

Westside Dermatology seeks a professional Patient Services Representative - Front Desk to join its healthcare team in Seattle. You will manage patient registration, scheduling, and clinical call coordination to ensure a seamless patient experience and efficient operations.

Responsibilities include greeting patients, triaging calls, assisting with forms, and maintaining accurate records. The role emphasizes reliability, teamwork, and adherence to billing and service processes in a fast-paced