Front Desk Patient Services Specialist – Care Coordination

Pacific Dermatology Specialists; Seal Beach (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

Pacific Dermatology Specialists is seeking a professional Patient Services Representative - Front Desk in Seal Beach, CA. The role focuses on greeting patients, registering them, scheduling appointments, and coordinating clinical calls to ensure smooth operations across practices and facilities.

The position requires 0-1 years of customer service experience, with emphasis on healthcare settings, and familiarity with billing processes.

Qualifications

• High school diploma or equivalent is required.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage patient registration and appointment scheduling with strong customer service.
• Coordinate and triage clinical calls to appropriate departments or personnel.
• Assist patients with completing forms and paperwork accurately.
• Keep the lobby and work area clean, organized, and welcoming.
• Identify and escalate patient concerns to the appropriate teams.
• Understand billing processes and medical services offered for compliance.
• Enter referral information and maintain up-to-date patient records.
• Demonstrate reliable attendance and punctuality.
• Perform other duties as assigned by supervisor to improve operations.

Skills

Customer service

Call center experience

Healthcare environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pacific Dermatology Specialists is seeking a professional Patient Services Representative - Front Desk in Seal Beach, CA. The role focuses on greeting patients, registering them, scheduling appointments, and coordinating clinical calls to ensure smooth operations across practices and facilities.

The position requires 0-1 years of customer service experience, with emphasis on healthcare settings, and familiarity with billing processes.