Patient Services Specialist – Front Desk & Care Team

Advanced Dermatology and Skin Surgery; Spokane Valley (WA); On-site; USD 36,000 - 42,000; Full time

Job summary

Advanced Dermatology and Skin Surgery in Spokane Valley, WA is seeking a Full-Time Clerical team member to support front desk operations, patient registrations, and scheduling. You will interact with patients, handle phone inquiries, and assist with insurance verification in a fast-paced dermatology setting.

The role requires at least one year of customer service experience in a clinical environment, HS diploma (associates preferred), and ability to handle confidential information while

Qualifications

• Minimum one year of customer service experience in a clinical setting.
• High School diploma or equivalent; associates degree preferred.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to communicate in a multi-office environment.
• Ability to operate all job-related office equipment.
• Follow or provide verbal and written instructions.
• Ability to relate to persons with diverse backgrounds.
• Basic to intermediate computer operation.
• Mathematical and analytical ability for basic problem solving.

Responsibilities

• Provides front desk support and customer service to patients in a courteous, professional manner.
• Answers telephone promptly and professionally.
• Accesses EHR to communicate with clinical staff using SBAR format.
• Balances cash sheet and cash drawer according to standards.
• Operates a multi-line telephone console.

Skills

Attention to detail

Professional attitude

Confidential information handling

Multi-office communication

Office equipment operation

Follow verbal/written instructions

Interpersonal skills with diverse背景

Basic computer operation

Analytical/problem solving

Education

High School diploma or equivalent

Associates degree or related healthcare certification

Tools

EHR system

Phone system

Office equipment

Job description

Advanced Dermatology and Skin Surgery in Spokane Valley, WA is seeking a Full-Time Clerical team member to support front desk operations, patient registrations, and scheduling. You will interact with patients, handle phone inquiries, and assist with insurance verification in a fast-paced dermatology setting.

The role requires at least one year of customer service experience in a clinical environment, HS diploma (associates preferred), and ability to handle confidential information while