Front Desk & Patient Experience Specialist

Evolving Solution Services; Lombard (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

Simple IRA

Employee discount programs

Job summary

Evolving Solution Services seeks a warm, professional Patient Experience Coordinator / Front Desk Coordinator for our St. Charles clinic.

You will greet patients, handle check-in/check-out, schedule visits, process payments, and support the clinical team to ensure a smooth patient journey. Ideal candidates have 1–3+ years in medical front desk roles, experience with EHR and patient communications, and a customer‑focused, HIPAA‑compliant approach.

Qualifications

• 1–3+ years in medical receptionist/front desk role.
• Women’s health or primary care experience is a plus.
• Experience with check-in/check-out, scheduling, and payments.

Responsibilities

• Create a warm, welcoming experience for every patient from first contact.
• Serve as primary contact in person, by phone, email, portal, and SMS.
• Manage efficient check-in/check-out and appointment scheduling.

Skills

Medical front desk

Patient communication

Customer service

HIPAA compliance

Care coordination

Tools

EHR systems

Practice management software

Square POS

Job description

Evolving Solution Services seeks a warm, professional Patient Experience Coordinator / Front Desk Coordinator for our St. Charles clinic.

You will greet patients, handle check-in/check-out, schedule visits, process payments, and support the clinical team to ensure a smooth patient journey. Ideal candidates have 1–3+ years in medical front desk roles, experience with EHR and patient communications, and a customer‑focused, HIPAA‑compliant approach.