Front Desk & Patient Experience Coordinator

Precision Healthcare Specialists LLC; Fort Myers (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Precision Healthcare Specialists LLC in Fort Myers, FL, seeks a friendly Front Desk Receptionist to welcome patients, manage checks-in/check-outs, schedule appointments, verify insurance, and handle payments in a professional environment.

The role requires superb customer service, clear communication, and the ability to juggle multiple tasks in a fast-paced medical office while safeguarding patient confidentiality under HIPAA.

Qualifications

• Previous experience in a medical office, healthcare setting, or customer-facing administrative role preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to communicate professionally and compassionately with patients, families, providers, and coworkers.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet patients, visitors, and vendors in a professional, courteous, and welcoming manner.
• Answer and manage incoming telephone calls, respond to patient inquiries, and direct calls to the appropriate department or team member.
• Schedule, confirm, reschedule, and cancel patient appointments accurately and efficiently.
• Complete patient check-in and check-out procedures.
• Verify and update patient demographic information, insurance information, and contact details.
• Confirm patient eligibility and insurance coverage when applicable.
• Collect copayments, deductibles, outstanding balances, and other patient payments in accordance with practice policies.
• Review patient registration forms and ensure all required documentation is complete and accurate.
• Scan, upload, and maintain patient documents within the electronic health record (EHR) system.
• Assist patients with completing required forms and provide general information regarding office procedures.
• Coordinate patient appointments, referrals, testing, and follow-up visits as directed.
• Communicate appointment information, scheduling updates, and patient concerns to providers and clinical staff.
• Maintain accurate appointment schedules and assist with managing provider schedules.
• Monitor patient flow and communicate delays or scheduling concerns to patients and the appropriate team members.
• Assist with managing incoming and outgoing faxes, electronic communications, and other administrative correspondence.
• Maintain a clean, organized, and professional reception and waiting area.
• Follow all HIPAA requirements and maintain the confidentiality and privacy of patient information.
• Provide exceptional customer service while maintaining professionalism and empathy when assisting patients.
• Work collaboratively with providers, medical assistants, clinical staff, and administrative team members.
• Assist with additional front-office or administrative responsibilities as assigned.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

EHR systems

Practice management software

Office software

Job description

Precision Healthcare Specialists LLC in Fort Myers, FL, seeks a friendly Front Desk Receptionist to welcome patients, manage checks-in/check-outs, schedule appointments, verify insurance, and handle payments in a professional environment.

The role requires superb customer service, clear communication, and the ability to juggle multiple tasks in a fast-paced medical office while safeguarding patient confidentiality under HIPAA.