Patient Experience & Scheduling Specialist

Compass Health Network; Missouri; On-site; USD 50,971,000 - 55,104,000; Full time

Job summary

Compass Health Network seeks a Customer Relations Specialist to be the welcoming face of our clinic, handling check-in/out, insurance verification, and co-pay collection while supporting front-office operations.

The position is based in Saint Charles, MO, with travels between nearby clinics. You will coordinate with a fast-paced team, prioritize patient experience, and ensure accurate data entry within the EHR system. HIPAA compliance is essential.

Qualifications

• One year of customer service experience required.
• High school diploma or GED preferred.
• Valid driver’s license and agency-required automobile coverage.

Responsibilities

• Greet patients and provide friendly, professional service at every visit.
• Manage check-in and check-out, verify insurance and demographics.
• Collect co-pays and complete required paperwork.
• Answer phones and assist with scheduling and messages.
• Keep front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Customer service

Communication

Data entry

Organization

Education

High School Diploma or GED

Job description

Compass Health Network seeks a Customer Relations Specialist to be the welcoming face of our clinic, handling check-in/out, insurance verification, and co-pay collection while supporting front-office operations.

The position is based in Saint Charles, MO, with travels between nearby clinics. You will coordinate with a fast-paced team, prioritize patient experience, and ensure accurate data entry within the EHR system. HIPAA compliance is essential.