Front Desk & Patient Experience Specialist

Mercy; Crystal City (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy in Missouri seeks a Patient Service Representative to be the first point of contact for patients and visitors, managing front desk operations and ensuring a positive, seamless patient experience.

The role requires strong communication, data entry, and customer service skills, with emphasis on confidentiality and handling inquiries with tact. This is a full-time on-site position with clinic training provided.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills to interact with patients and visitors courteously and professionally.
• Accuracy and attention to detail when entering patient information, scheduling, and documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work under pressure and handle unexpected situations calmly.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and patient check-in/check-out.
• Coordinate scheduling and patient flow to ensure a seamless patient experience.

Skills

Verbal communication

Data entry

Customer service

Attention to detail

Confidentiality

Under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy in Missouri seeks a Patient Service Representative to be the first point of contact for patients and visitors, managing front desk operations and ensuring a positive, seamless patient experience.

The role requires strong communication, data entry, and customer service skills, with emphasis on confidentiality and handling inquiries with tact. This is a full-time on-site position with clinic training provided.