Front Desk Patient Experience Coordinator

Duly Health and Care; Westmont, Northern (IL, KY); Hybrid; USD 22,000 - 34,000; Full time

Job summary

Duly Health and Care in Westmont, Illinois is seeking a Patient Service Representative to handle front desk operations, greet patients, schedule appointments, and manage patient communications. You will verify insurance details, collect co-pays, and maintain accurate records in the EPIC system to support timely care access.

The role requires a high school diploma, strong customer service skills, and experience with EMR systems and Microsoft Office.

Qualifications

• Excellent customer service focus and professional demeanor.
• Strong verbal and written communication skills.
• Proficiency with EPIC or similar EMR systems and MS Office.
• Ability to handle sensitive patient information with discretion.

Responsibilities

• Greet and check in patients; schedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect co-pays, issue receipts, and reconcile daily transactions.
• Maintain accurate patient records in EPIC and ensure proper documentation.

Skills

Customer service

Verbal communication

Written communication

Discretion with patient data

Education

High School diploma or equivalent

Tools

EPIC

Microsoft Office

Phone systems

Job description

Duly Health and Care in Westmont, Illinois is seeking a Patient Service Representative to handle front desk operations, greet patients, schedule appointments, and manage patient communications. You will verify insurance details, collect co-pays, and maintain accurate records in the EPIC system to support timely care access.

The role requires a high school diploma, strong customer service skills, and experience with EMR systems and Microsoft Office.