Front Desk & Patient Experience Coordinator

MyEyeDr; The Villages (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses and commission

Medical and dental coverage

Tax-free savings plans

Vision coverage and associate discount

401K with company match

PTO and holidays from day one

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, checks in/out, and provide a best-in-class patient experience. Training will be provided for insurance verification and appointment coordination to support doctors and staff.

You will handle multitasking tasks, including phone lines, walk-ins, and scheduling, while maintaining a friendly, patient-centered approach in a fast-paced setting. Weekend/evening shifts may be required.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized and able to prioritize multiple tasks under pressure while delivering great service.
• Friendly, flexible and able to wear multiple hats in a fast-paced environment.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Multitasking

Communication

Team player

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, checks in/out, and provide a best-in-class patient experience. Training will be provided for insurance verification and appointment coordination to support doctors and staff.

You will handle multitasking tasks, including phone lines, walk-ins, and scheduling, while maintaining a friendly, patient-centered approach in a fast-paced setting. Weekend/evening shifts may be required.