Patient Experience Front Desk Coordinator

MyEyeDr; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonuses & commission

Medical & dental coverage

Vision coverage

401K with company match

Paid time off

Paid holidays

Life insurance

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out, verify insurance, and coordinate appointments. Training will be provided for a fast-paced, patient-centric environment focused on delivering top-tier vision care.

You will support office staff, handle multiple phone lines, and may cross-train for roles like Eyewear Consultants or Optometric Technicians across varying office needs. Weekend/evening shifts may be required.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Organization

Communication skills

Multitasking

Team player

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out, verify insurance, and coordinate appointments. Training will be provided for a fast-paced, patient-centric environment focused on delivering top-tier vision care.

You will support office staff, handle multiple phone lines, and may cross-train for roles like Eyewear Consultants or Optometric Technicians across varying office needs. Weekend/evening shifts may be required.