Front Desk & Patient Experience Coordinator

Smile Doctors; Springdale (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance

Disability coverage

401(k) plan

Paid time off

Brace discounts

Job summary

Whitlock Orthodontics in Springdale, AR is seeking a Front Desk Coordinator I to greet patients, verify insurance, schedule appointments, collect payments, and support the front desk team with friendly, professional service.

You’ll answer calls, check-in first visits, update charts, coordinate with clinicians, handle mail and shipments, and participate in internal marketing initiatives to keep the patient experience positive and efficient.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine the nature of visit, and notify appropriate team members.
• Answer, screen, and route calls; take messages as needed.
• Check-in and collect information from patients; verify insurance.
• Schedule appointments, print reminders, and manage the patient schedule.
• Take payments and post to accounts; update charts and patient information.

Skills

Communication skills

Written communication

Education

High School diploma or equivalent

Job description

Whitlock Orthodontics in Springdale, AR is seeking a Front Desk Coordinator I to greet patients, verify insurance, schedule appointments, collect payments, and support the front desk team with friendly, professional service.

You’ll answer calls, check-in first visits, update charts, coordinate with clinicians, handle mail and shipments, and participate in internal marketing initiatives to keep the patient experience positive and efficient.