Front Desk & Patient Experience Coordinator

Smile Doctors; Rochester (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life保险

Short and long-term disability

401(k) plan

2 weeks paid time off in your first年 +

Job summary

Smile Doctors in Rochester Hills, MI is seeking a Front Desk Coordinator I to welcome patients, manage appointments, and handle administrative tasks with a friendly, people-first approach.

You’ll be the first impression for our orthodontic practice, coordinating calls, processing payments, updating charts, and supporting clinicians. A high school diploma and at least one year of admin experience help you thrive in this fast-paced role.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine the nature of visit, and notify appropriate team member.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints and reprints appointment reminders and school/work excuses.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to accounts.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation.

Skills

Communication

Active listening

Administrative support

Education

High School Diploma or equivalent

Job description

Smile Doctors in Rochester Hills, MI is seeking a Front Desk Coordinator I to welcome patients, manage appointments, and handle administrative tasks with a friendly, people-first approach.

You’ll be the first impression for our orthodontic practice, coordinating calls, processing payments, updating charts, and supporting clinicians. A high school diploma and at least one year of admin experience help you thrive in this fast-paced role.