Front Desk Coordinator I - Patient Experience Pro

Smile Doctors; Sicklerville (NJ); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life ins.

Short and long-term disability

401(k) plan

2 weeks paid time off + holidays

Discounts on braces and clear aligners

Job summary

Smile Doctors is seeking a Front Desk Coordinator I to join our growing team. You’ll greet patients, collect information, verify insurance, schedule appointments, and coordinate payments while supporting clinicians throughout the day.

This entry-level role emphasizes clear communication, friendly service, and accuracy in record keeping. A high school diploma and some admin experience help you start, with benefits like health coverage, a 401(k), and paid time off.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team member(s).
• Performs various administrative duties.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and foster participation from everyone.

Skills

Verbal and written communication

Active listening

Education

High School Diploma or equivalent

Job description

Smile Doctors is seeking a Front Desk Coordinator I to join our growing team. You’ll greet patients, collect information, verify insurance, schedule appointments, and coordinate payments while supporting clinicians throughout the day.

This entry-level role emphasizes clear communication, friendly service, and accuracy in record keeping. A high school diploma and some admin experience help you start, with benefits like health coverage, a 401(k), and paid time off.