Front Desk & Patient Experience Coordinator

Smile Doctors; Novi (MI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life 보험 (U

Job summary

Smile Doctors is seeking a Front Desk Coordinator I to join our growing Novi, MI team. This entry-level role handles receptionist duties, patient check-in, appointment scheduling, insurance verification, and billing support, ensuring smooth front-office operations.

You'll interact with patients, manage calls, maintain accurate records, and support marketing initiatives. Prior administrative experience helps, and a passion for excellent patient service is required.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and assist visitors and determine visit type.
• Answer, screen, and route calls; take messages.
• Check in patients and collect basic info on first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Schedule returning patients and print reminders.
• Process payments and post to accounts.
• Coordinate shipments and mail; update charts.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma

Job description

Smile Doctors is seeking a Front Desk Coordinator I to join our growing Novi, MI team. This entry-level role handles receptionist duties, patient check-in, appointment scheduling, insurance verification, and billing support, ensuring smooth front-office operations.

You'll interact with patients, manage calls, maintain accurate records, and support marketing initiatives. Prior administrative experience helps, and a passion for excellent patient service is required.