Orthodontic Front Desk & Patient Experience Coordinator

Smile Doctors LLC; Rochester Hills (MI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life ins.

Short and long-term disability

401(k) plan

2 weeks PTO + holidays

Brace/aligner discounts for you &/

Job summary

Smile Doctors LLC in Rochester Hills, MI is seeking a Front Desk Coordinator I to join our orthodontic team. You will greet patients, collect information on first visits, schedule appointments, and assist clinicians to keep the practice running smoothly.

The role emphasizes effective communication, attention to detail, and friendly patient service, including handling payments and updating charts. A supportive environment and growth opportunities are part of the package.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• High School Diploma or equivalent required.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team members.
• Perform various administrative duties and manage patient check-ins.
• Answer, screen, and route incoming calls; take messages as needed.
• Schedule appointments and print reminders; update patient information.
• Process payments and post to accounts; coordinate payments when needed.
• Support internal marketing initiatives and encourage participation.

Skills

Verbal communication

Written communication

Administrative experience

Education

High School Diploma or equivalent

Job description

Smile Doctors LLC in Rochester Hills, MI is seeking a Front Desk Coordinator I to join our orthodontic team. You will greet patients, collect information on first visits, schedule appointments, and assist clinicians to keep the practice running smoothly.

The role emphasizes effective communication, attention to detail, and friendly patient service, including handling payments and updating charts. A supportive environment and growth opportunities are part of the package.