Front Desk & Patient Experience Coordinator

Spero Health, Inc.; Hopkinsville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Health Savings Account (HSA)

Vision insurance

Life insurance

Disability insurance

Generous PTO and paid holidays

401(k) with company match

Wellness programs

Employee Assistance Program (EAP)

Tickets at Work discounts

Job summary

Spero Health, Inc. is seeking a Front Desk Coordinator in Hopkinsville, KY to greet patients, manage scheduling, and support a multidisciplinary team. The role emphasizes hospitality, accuracy in records, and adherence to privacy regulations.

The position involves coordinating patient flow, assisting with daily financials, and maintaining a welcoming front desk environment within an integrated care setting. Training and growth opportunities exist in a mission-driven clinic.

Qualifications

• Graduation from an accredited high school or GED.
• Medical and office administration experience
• Customer Service experience with proven record of attention to details

Responsibilities

• Answer phones with courtesy and professionalism
• Opening of clinic and greeting patients ensuring patient hospitality and cleanliness
• Providing comfort care to patients and significant other(s)
• Schedule follow-up appointments for patients face-to-face, via phone, and document in medical record
• Assuring cleanliness of front desk and lobby
• Patient flow coordination with all members of multidisciplinary team
• Maintain filing of patient records
• Proficient computer manageability for scheduling, changing or canceling appointments and required documentation
• Perform daily financial summary and balance of payments received
• Ordering, organizing and stocking of educational materials
• Collaboration with all members of the team to enhance patient experience and continuity of care
• Assisting the team in ensuring accountability of treatment program and patient compliance
• Assuring compliance with HIPPA and CFR 42 part 2 regulations

Skills

Medical admin

Office admin

Customer service

Attention to detail

Education

High school diploma or GED

Job description

Spero Health, Inc. is seeking a Front Desk Coordinator in Hopkinsville, KY to greet patients, manage scheduling, and support a multidisciplinary team. The role emphasizes hospitality, accuracy in records, and adherence to privacy regulations.

The position involves coordinating patient flow, assisting with daily financials, and maintaining a welcoming front desk environment within an integrated care setting. Training and growth opportunities exist in a mission-driven clinic.