Healthcare Front Desk: Patient Care & Scheduling Pro

Spero Health, Inc.; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Spero Health, Inc. is seeking a Medical Receptionist in Cincinnati to deliver compassionate patient service, verify demographics and insurance, and manage scheduling in a fast-paced behavioral health setting.

The role requires strong communication, basic medical office knowledge, and proficiency with EMR systems. Ideal candidates will have a High School Diploma, an accredited Medical Assisting program, and 1+ year in healthcare or customer service roles.

Qualifications

• High school diploma required; associate degree preferred.
• Completion of an accredited Medical Assisting program preferred.
• 1+ year in customer service or healthcare setting preferred.

Responsibilities

• Provide top-tier customer service and empathy to patients.
• Verify and update patient demographics and insurance details.
• Manage scheduling for providers with accuracy and timeliness.
• Call patients to reschedule missed appointments and encourage treatment adherence.
• Explain patient financial responsibilities and insurance details clearly.
• Maintain and organize the EMR and patient forms; scan and file documents.

Skills

Customer service

Phone etiquette

Scheduling

EMR

Medical office

Education

High School Diploma

Associate degree

Medical Assisting program

Tools

EMR systems

Appointment scheduling software

Job description

Spero Health, Inc. is seeking a Medical Receptionist in Cincinnati to deliver compassionate patient service, verify demographics and insurance, and manage scheduling in a fast-paced behavioral health setting.

The role requires strong communication, basic medical office knowledge, and proficiency with EMR systems. Ideal candidates will have a High School Diploma, an accredited Medical Assisting program, and 1+ year in healthcare or customer service roles.