Front Desk & Patient Experience Coordinator

Smile Doctors; Ashland (KY); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life保险

Short and long‑term disability

401(k) plan

2 weeks paid time off + holidays

Discounts on braces and clear aligners

Job summary

Brace Yourself Orthodontics is seeking a Front Desk Coordinator I to join our growing team in Ashland, KY. You will welcome patients, verify insurance, schedule visits, handle payments, and coordinate with clinicians to ensure smooth daily operations.

The role emphasizes strong communication, attention to detail, and a team‑oriented mindset in a positive clinical environment. Experience in administration is preferred; bilingual skills are a plus.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Responsibilities

• Greet and receive customers, determine the nature of visit and notify appropriate team member(s).
• Perform various administrative duties.
• Welcomes visitors and provides information about clinic features.
• Answer, screen, and route incoming calls and take messages as needed.
• Check‑in and collect information from patients on first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Print appointment reminders and school/work excuses.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post to accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation.

Skills

Verbal and written communication

Active listening

Education

High school diploma or equivalent

Job description

Brace Yourself Orthodontics is seeking a Front Desk Coordinator I to join our growing team in Ashland, KY. You will welcome patients, verify insurance, schedule visits, handle payments, and coordinate with clinicians to ensure smooth daily operations.

The role emphasizes strong communication, attention to detail, and a team‑oriented mindset in a positive clinical environment. Experience in administration is preferred; bilingual skills are a plus.