Front Desk Coordinator I: Elevate Patient Experience

Smile Doctors Affiliate; Germantown (MD); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life保险

Short and long-term disability

401(k) plan

Paid time off and holidays

Job summary

Rad Orthodontics is seeking a Front Desk Coordinator I to join our Germantown area team. You will greet patients, verify insurance, schedule visits, and coordinate communications between patients and clinicians in a fast-paced orthodontic practice.

The role emphasizes accurate information handling, patient service, and collaboration with staff to maintain a welcoming environment. Prior administrative experience is preferred; bilingual is a plus.

Qualifications

• High School Diploma or equivalent required.
• 1 year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team member(s).
• Answer, screen, and route incoming calls and take messages as needed.
• Check-in and collect general information from patients on their first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Print appointment reminders and school/work excuses.
• Coordinate payment arrangements or account resolutions.
• Receive, store, and deliver shipments and mail.

Skills

Verbal communication

Written communication

Administrative experience

Customer service

Education

High School Diploma or equivalent

Job description

Rad Orthodontics is seeking a Front Desk Coordinator I to join our Germantown area team. You will greet patients, verify insurance, schedule visits, and coordinate communications between patients and clinicians in a fast-paced orthodontic practice.

The role emphasizes accurate information handling, patient service, and collaboration with staff to maintain a welcoming environment. Prior administrative experience is preferred; bilingual is a plus.