Front Desk Coordinator I

Smile Doctors; Albert Lea (MN); On-site; USD 2,066,000 - 2,542,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Job summary

Alpha Orthodontics is seeking a Front Desk Coordinator I to join our growing team. The role greets visitors, handles calls, verifies insurance, schedules appointments, and supports patient payments and chart updates.

This position offers a competitive salary and benefits package, with opportunities to grow within an expanding orthodontic practice in a friendly, patient-centered environment.

Qualifications

• High School Diploma or equivalent.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Check-in and collect general information from patients on their first visit; verify insurance information.
• Notifies clinicians of patient arrival and readiness; make appointments for returning patients as necessary.
• Prints and prints appointment reminders; may adjust patient schedule as needed.
• Coordinate payment arrangements or account resolutions; receive, store, and deliver mail and shipments.
• Takes payments and posts to patient accounts; update charts and patient information.

Skills

Communication

Active listening

Written communication

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile? Alpha Orthodontics is seeking a Front Desk Coordinator I to join our growing team.

How You’ll Make Us Better

Greet and receive customers, determines nature of visit, and notifies appropriate team member(s). Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

Your Special Skills

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites For Success

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

The Perks

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Alpha Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.

Pay Range: $15.00 - $18.45

This is the perfect opportunity to grow with an expanding organization!