Patient Experience Associate (Front Desk) - Toulminville

Sage; Mobile (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

Sage Health is seeking a Patient Experience Associate (Front Desk) in Toulminville to be the first point of contact for patients. You will greet patients, collect information, schedule, verify insurance, and manage check-in/out processes using the EHR.

Ideal candidates bring office/clerical experience, strong communication, and the ability to multi-task in a fast-paced healthcare setting, while maintaining patient confidentiality and providing excellent service.

Qualifications

• Office Admin/Reception/Customer Service experience in a fast-paced environment.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem solving.
• Able to take and follow through with assigned tasks and accountability.

Responsibilities

• Greet patients and guests.
• Check-in/check-out via EHR system.
• Assist patients with paperwork completion.
• Verify and update patient information.
• Schedule and triage appointments per guidelines.
• Make reminder calls for upcoming appointments.
• Collect co-pays as required by health plan.
• Verify insurance before appointments.
• Answer phone calls and route to staff.
• Maintain confidentiality of patient information.
• Collaborate with clinicians and MA for clinical decisions.

Skills

Office admin

Reception

Customer service

Microsoft Office

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

Patient Experience Associate (Front Desk) - Toulminville

About Sage Health

We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They\'ve earned it.

Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients\’ healthcare needs, and partner with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 500 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact [e-mail].

About the role

POSITION SUMMARY

The Front Desk Associate is responsible for being the first point of contact as patients come into the medical center. They greet patients, collect their information, answer any questions, schedule appointments, answer telephones, and verify insurance information.

The Front Desk Associate displays an elevated level of professionalism and engages resources and fellow team members within the center to deliver high level results.

PRIMARY RESPONSIBILITIES:

• Greeting patients and guests


• Conduct check-in process and check-out process via Electronic Health Record


• Aid patients with completion of required paperwork.


• Secures patient information and maintain patient confidential health information.


• Schedule and triage appointment requests for urgency according to approved protocols consistent within Sage Health\'s Appointment and Scheduling Guidelines.


• Make reminder calls to patients for upcoming appointments.


• Collect co-payments, per patient\'s health plan requirements.


• Complete insurance verification prior to patients\' appointment.


• Answer all phone calls and routing to appropriate personnel.


• Update electronic health record with current information.


• Consult medical assistant or licensed clinician for clinical decision making whenever necessary


• Use applicable functionality in the Electronic Health Record to take messages and communicate with clinicians.


• Monitor daily reminder call logs to reschedule appointments as needed.


• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.


• Participates in center and market interdisciplinary teams related to patient care plans, and outcomes.


• Aid coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.


• Addresses patient problems/concerns as may arise


• Perform other duties as assigned

Qualifications

REQUIRED QUALIFICATIONS:

• Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.


• Professional demeanor and communication always.


• Must be organized and attentive to detail.


• Ability to manage competing priorities.


• Resourcefulness in problem solving


• Able to take and follow through with assigned tasks and accountability.


• Ability to work in a fast-paced environment


• Experience with Microsoft Office Word, Outlook, and Excel.

PREFERRED QUALIFICATIONS:

• High School Diploma or equivalent


• Experience working with an electronic health record


• Experience in processing referral authorizations


• Medical office or hospital patient access registration experience highly desirable


• Experienced working in medically underserved/culturally diverse communities