Front Desk Patient Experience Clerk

South-Central-Regional-Medical-Center; Laurel (MS); On-site; USD 35,000 - 52,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS is seeking a Patient Experience Specialist to join SCC Nephrology. This full-time role supports front desk operations, patient check-in, and clerical tasks while delivering a welcoming patient experience.

Responsibilities include greeting patients, answering phones, scheduling via EMR, verifying insurance, updating records, and maintaining HIPAA compliance.

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using EMR.
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Verbal & written instructions

Basic computer skills

Tools

EMR software

Job description

South Central Regional Medical Center in Laurel, MS is seeking a Patient Experience Specialist to join SCC Nephrology. This full-time role supports front desk operations, patient check-in, and clerical tasks while delivering a welcoming patient experience.

Responsibilities include greeting patients, answering phones, scheduling via EMR, verifying insurance, updating records, and maintaining HIPAA compliance.