Patient Experience Front Desk Specialist (Mon–Fri, 8a–5p)

Scrmc; Northern (KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS is seeking a Patient Experience Specialist to join SCC Nephrology in a full-time, Mon-Fri 8a-5p role. You will greet patients and manage check-ins to ensure a smooth front desk experience.

You will handle multi-line phones, schedule appointments in EMR, verify insurance, collect balances, and maintain patient information with confidentiality under HIPAA.

Qualifications

• Must type 30 wpm
• Read, write and understand verbal and written instructions
• Basic computer skills

Responsibilities

• Greet and check in patients in a professional and courteous manner
• Answer multi-line phones and direct calls appropriately
• Schedule and confirm appointments using electronic medical records (EMR)
• Verify insurance information and collect co-pays or balances
• Enter and update patient information accurately into the system
• Maintain a clean and welcoming front desk and waiting area
• Assist with filing, faxing, scanning, and other clerical tasks as needed
• Ensure patient confidentiality and comply with HIPAA regulations

Skills

Typing 30 wpm

Basic computer skills

Read/write instructions

Job description

South Central Regional Medical Center in Laurel, MS is seeking a Patient Experience Specialist to join SCC Nephrology in a full-time, Mon-Fri 8a-5p role. You will greet patients and manage check-ins to ensure a smooth front desk experience.

You will handle multi-line phones, schedule appointments in EMR, verify insurance, collect balances, and maintain patient information with confidentiality under HIPAA.