Front Desk Experience Specialist - Healthcare

Scrmc; Northern (KY); Hybrid; USD 32,000 - 36,000; Full time

Job summary

South Central Regional Medical Center is seeking a Patient Experience Specialist to join SCC Urgent Care in Laurel, MS. This entry-level role focuses on front desk support, patient flow, and a welcoming first impression for patients and family members.

Responsibilities include greeting patients, scheduling via EMR, collecting co-pays, verifying insurance, and maintaining accurate records while upholding HIPAA standards and confidentiality.

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills are required.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using EMR.
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and HIPAA compliance.

Skills

Typing 30 wpm

Basic computer skills

Reading and following instructions

Tools

EMR software

Job description

South Central Regional Medical Center is seeking a Patient Experience Specialist to join SCC Urgent Care in Laurel, MS. This entry-level role focuses on front desk support, patient flow, and a welcoming first impression for patients and family members.

Responsibilities include greeting patients, scheduling via EMR, collecting co-pays, verifying insurance, and maintaining accurate records while upholding HIPAA standards and confidentiality.