Front Desk Experience Specialist

South-Central-Regional-Medical-Center; Laurel (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS is seeking a friendly Patient Experience Specialist to join the SCC Pain Center. This entry-level front desk role handles patient check-ins, phone calls, and scheduling using an EMR, with a focus on a welcoming, efficient patient flow.

The position requires strong organization, basic computer skills, and the ability to maintain patient confidentiality under HIPAA, with typical hours Monday through Friday 8am-5pm.

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using electronic medical records (EMR).
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Basic computer skills

Reading & writing

Tools

EMR system

Job description

South Central Regional Medical Center in Laurel, MS is seeking a friendly Patient Experience Specialist to join the SCC Pain Center. This entry-level front desk role handles patient check-ins, phone calls, and scheduling using an EMR, with a focus on a welcoming, efficient patient flow.

The position requires strong organization, basic computer skills, and the ability to maintain patient confidentiality under HIPAA, with typical hours Monday through Friday 8am-5pm.