Pediatric Front Desk & Patient Experience Specialist

South-Central-Regional-Medical-Center; Ellisville (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

South Central Regional Medical Center is hiring a Patient Experience Specialist in Ellisville, MS. This entry-level role provides administrative support at the front desk, manages patient flow, and ensures a welcoming reception for all visitors.

The position requires strong organization, punctuality, and a customer-first mindset to help patients navigate appointments, billing, and insurance verification while maintaining patient confidentiality.

Qualifications

• Typing at least 30 words per minute.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills to operate EMR and office software.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using electronic medical records (EMR).
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Verbal & written instruction literacy

Basic computer skills

Job description

South Central Regional Medical Center is hiring a Patient Experience Specialist in Ellisville, MS. This entry-level role provides administrative support at the front desk, manages patient flow, and ensures a welcoming reception for all visitors.

The position requires strong organization, punctuality, and a customer-first mindset to help patients navigate appointments, billing, and insurance verification while maintaining patient confidentiality.