Front Desk & Patient Concierge (Sundays Off)

America; Strongsville (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k retirement savings with company-m

Parental leave

Employee eyewear discount

College scholarship program

Bonus opportunities

Job summary

America’s Best, part of National Vision, is seeking a store receptionist in Strongsville, Ohio. You will greet customers, manage appointments, and help maintain organized patient records to ensure a smooth flow of traffic in-store.

The role emphasizes friendly, prompt service both in-person and over the phone, with responsibilities spanning insurance documentation handling and daily front-office tasks. It’s a frontline position offering opportunities for growth within National Vision's extensive

Qualifications

• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines.
• Strong organizational skills required.
• Receptionist/front office experience preferred but not required.

Responsibilities

• Greet customers and welcome them in the store.
• Keep patient records organized and help schedules flow smoothly.
• Assist customers over the phone and in person.
• Process and understand managed care plans while obtaining document information from the insurance company as needed.
• Provide customers basic and accurate information.
• Schedule and confirm appointments, follow-up visits and classes.
• File all patient records daily and pull patient files for the next day's appointments.
• Check order status and notify customers when orders are in or of any delays.
• Keep reception area tidy and presentable with all necessary materials.
• Receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Skills

Phone handling

Organization

Customer service

Education

High School Diploma or equivalent

Job description

America’s Best, part of National Vision, is seeking a store receptionist in Strongsville, Ohio. You will greet customers, manage appointments, and help maintain organized patient records to ensure a smooth flow of traffic in-store.

The role emphasizes friendly, prompt service both in-person and over the phone, with responsibilities spanning insurance documentation handling and daily front-office tasks. It’s a frontline position offering opportunities for growth within National Vision's extensive