Front Desk & Receptionist — Optical Care & Scheduling

America; Blackman Charter Township (MI); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

401k with company match

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best, part of National Vision, is seeking a receptionist at a Michigan location. You will greet customers, manage patient records, and help schedules flow smoothly, providing friendly, efficient service in person and over the phone.

The role emphasizes accurate information sharing, appointment coordination, and front-desk support to ensure a positive store experience. Competitive pay and benefits are offered, with growth opportunities within National Vision.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Greet and welcome customers in a friendly manner as they arrive.
• Keep organized patient records and help schedules flow smoothly.
• Answer, screen, and forward incoming phone calls.
• Process and understand managed care plans and collect information from insurers.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments and classes.
• File patient records daily and pull files for next day’s appointments.
• Check order status and notify customers of delays.
• Keep reception area tidy and stocked with necessary materials.
• Receive and distribute mail/deliveries and maintain office supplies inventory.
• Attend mandatory communication meetings.

Skills

Phone handling

Organizational skills

Customer service

Multitasking

Education

High School Diploma

Tools

Phone system

Job description

America's Best, part of National Vision, is seeking a receptionist at a Michigan location. You will greet customers, manage patient records, and help schedules flow smoothly, providing friendly, efficient service in person and over the phone.

The role emphasizes accurate information sharing, appointment coordination, and front-desk support to ensure a positive store experience. Competitive pay and benefits are offered, with growth opportunities within National Vision.