Part-Time Front Desk & Patient Concierge

National Vision, Inc.; Fairview Park (OH); Hybrid; USD 15,000 - 21,000; Part time

Benefits offered by this job

401k retirement savings with company 4

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision, Inc. in Fairview Park, Ohio, is seeking a Part-time Receptionist to greet customers, manage the front desk, answer and screen phone calls, and maintain patient records with care. You will schedule appointments, process insurance information, assist staff with daily operations, and ensure a tidy reception area.

A High School Diploma or equivalent is required, with 0–2 years’ related experience preferred. Competitive pay and benefits are provided.

Qualifications

• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.
• Reception or front office experience preferred but not required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone handling

Multitasking

Organizational skills

Communication

Education

High School Diploma or equivalent

Job description

National Vision, Inc. in Fairview Park, Ohio, is seeking a Part-time Receptionist to greet customers, manage the front desk, answer and screen phone calls, and maintain patient records with care. You will schedule appointments, process insurance information, assist staff with daily operations, and ensure a tidy reception area.

A High School Diploma or equivalent is required, with 0–2 years’ related experience preferred. Competitive pay and benefits are provided.