Front Desk Concierge — Growth, Perks & Impact

America; Orlando (FL); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

401k match

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America’s Best, part of National Vision, is seeking a friendly receptionist for an Orlando store to greet customers and manage patient records, schedules, and inquiries. The role supports smooth in-store operations and requires organization and strong communication skills in a fast-paced environment.

You’ll handle phone lines, assist with insurance documents, and maintain an orderly front desk while upholding safety protocols and delivering excellent customer service daily.

Qualifications

• Experience as a Receptionist or Front Office Representative is preferred but not required.
• 0–2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone handling

Organizational skills

Education

High School Diploma or equivalent

Job description

America’s Best, part of National Vision, is seeking a friendly receptionist for an Orlando store to greet customers and manage patient records, schedules, and inquiries. The role supports smooth in-store operations and requires organization and strong communication skills in a fast-paced environment.

You’ll handle phone lines, assist with insurance documents, and maintain an orderly front desk while upholding safety protocols and delivering excellent customer service daily.