Front Desk & Patient Concierge (Evenings & Weekends)

ChenMed; Norfolk (VA); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

ChenMed is seeking a Care Facilitator in Norfolk to be a friendly first point of contact for patients. You will check patients in and out, assist with scheduling, and provide basic administrative support within a caring ChenMed clinic environment.

The role emphasizes exceptional customer service, proficient use of EMR systems, and seamless communication with patients and staff. Evening/weekend availability and local travel may be required."

Qualifications

• High school diploma or equivalent required.
• Graduation from a Medical Assistant program preferred.
• Minimum 1 year of work experience in a medical clinic or similar environment.

Responsabilités

• Greet and check-in/check-out patients; schedule appointments and maintain lobby organization.
• Serve as gatekeeper for PCP/Specialist schedules and top patient cadence.
• Enter/update patient information in EMR; manage forms and contact details.
• Make love calls and send birthday cards to patients.
• Handle phone calls, take messages, and route to proper staff.
• Explain ChenMed personnel to patients and coordinate referrals as needed.
• Verify insurance and collect copays; arrange follow-up visits.
• Escort patients to rooms and ensure comfort.

Connaissances

Exceptional customer service

EMR systems

Microsoft Office

English fluency

Travel up to 10%

Professional communication

Evening/weekend flexibility

Formation

High school diploma or equivalent

Medical Assistant program degree (preferred)

Outils

EMR systems

Microsoft Office

Description du poste

ChenMed is seeking a Care Facilitator in Norfolk to be a friendly first point of contact for patients. You will check patients in and out, assist with scheduling, and provide basic administrative support within a caring ChenMed clinic environment.

The role emphasizes exceptional customer service, proficient use of EMR systems, and seamless communication with patients and staff. Evening/weekend availability and local travel may be required."