Front Desk & Patient Care Coordinator (Medical Office)

Austin; Austin, Northern (TX, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Austin medical office is seeking a front desk associate to be the first contact for patients, greet and guide them, schedule appointments and collect co-payments. The role requires excellent customer service, multitasking, and basic data entry in a HIPAA-compliant environment.

Responsibilities include verifying demographics, informing patients of costs, maintaining front desk organization, and communicating with staff.

Qualifications

• Education: Requires a high school diploma or GED.
• Experience: Previous office administration work experience. Medical Assistant experience preferred. Knowledge of medical terminology and basic computer skills preferred.

Responsibilities

• Greets, welcomes and directs incoming patients and visitors to the proper areas.
• Keeps the flow of patients moving smoothly and maintains a neat work area.
• Answers the phone professionally and politely, using proper phone etiquette.
• Collects and verifies patient demographic and insurance information.
• Facilitates patient flow and notifies clinical staff members of patients’ arrivals.
• Communicates with current and prospective patients, visitors and clinical staff by responding to inquiries in a courteous manner.
• Protects patient confidentiality by securing protected health information and complying with HIPAA guidelines.
• Schedules patients for appointments and informs patients of costs of care being provided.
• Collects and posts fees according to protocols, prepares and balances daily batches for Billing Department.
• Maintains forms and office supplies required for front desk activities.
• Assures the readiness of the front desk area for each working day.
• Uses computer to accurately input all information provided by the patient.
• Demonstrates a responsible attitude and the ability to establish and maintain a cooperative relationship with co-workers.
• Has regular and predictable attendance.
• Adheres to APC policies and procedures.
• Performs other duties as assigned

Skills

Customer service

Multitasking

Communication

Phone etiquette

HIPAA compliance

Medical terminology

Data entry

Teamwork

Education

High school diploma or GED

Tools

Office equipment

Basic computer skills

Job description

Austin medical office is seeking a front desk associate to be the first contact for patients, greet and guide them, schedule appointments and collect co-payments. The role requires excellent customer service, multitasking, and basic data entry in a HIPAA-compliant environment.

Responsibilities include verifying demographics, informing patients of costs, maintaining front desk organization, and communicating with staff.