Part-Time Front Desk Concierge - Patient Care & Check-In

Holston Medical Group, PC; Bristol (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Holston Medical Group, part of Optum, is seeking a Front Office I to be the first point of contact for patients in Bristol, TN. You will greet patients, collect payments, schedule follow-ups, and balance daily transactions while delivering excellent customer service in a busy medical office.

Responsibilities include opening the office, checking in patients, verifying insurance, posting payments, and assisting with daily front desk tasks. High school diploma and cash-handling skills preferred.

Qualifications

• High School diploma or equivalent.
• 1-2 years’ experience in a medical office or customer service position, preferred.
• Proven success asking for payment, making change, and balancing a cash drawer.
• Working knowledge of managed care and overall understanding of HMO’s and PPO’s, preferred.
• Excellent customer service skills is a must.

Responsibilities

• Open the office and ensure readiness for patients.
• Check in patients, collect co-pays, and post payments.
• Check out patients and schedule follow-up appointments.
• Answer incoming phone calls and handle billing questions.
• Maintain HIPAA information and medical records security.
• Cross-train in all front office areas as needed.
• Close out daily deposits and balance the cash drawer.

Skills

Customer service

Cash handling

Data entry

Phone etiquette

Education

High School diploma or equivalent

Job description

Holston Medical Group, part of Optum, is seeking a Front Office I to be the first point of contact for patients in Bristol, TN. You will greet patients, collect payments, schedule follow-ups, and balance daily transactions while delivering excellent customer service in a busy medical office.

Responsibilities include opening the office, checking in patients, verifying insurance, posting payments, and assisting with daily front desk tasks. High school diploma and cash-handling skills preferred.