Front Desk & Patient Care Coordinator

LifeStance Health Inc.; Walnut Creek (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability - short and long term

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Practice Coordinator to manage the front office at our Walnut Creek location. You will ensure excellent patient service for in-person and telehealth visits, handle scheduling, documentation, and payments, and support clinicians and staff to maintain a collaborative LFST culture.

The role emphasizes patient experience, operations, and adherence to HIPAA in a fast-paced healthcare environment.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar roles.
• Proficient with computer software applications, including Microsoft Office and EMRs.

Responsibilities

• Manage front office daily activities and ensure quality customer service for in-person and remote patients and clinicians.
• Coordinate patient scheduling, paperwork, demographics, and chart preparation.
• Support clinicians and staff to promote engagement and a positive LFST culture.
• Handle patient billing questions, insurance eligibility, and telehealth support as needed.
• Provide courteous greeting, check-in/out, and front desk management.

Skills

Multitasking

Communication skills

Teamwork

Microsoft Office

EMR familiarity

Education

High School or equivalent; associate/bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. is seeking a Practice Coordinator to manage the front office at our Walnut Creek location. You will ensure excellent patient service for in-person and telehealth visits, handle scheduling, documentation, and payments, and support clinicians and staff to maintain a collaborative LFST culture.

The role emphasizes patient experience, operations, and adherence to HIPAA in a fast-paced healthcare environment.