Patient Concierge & Front Desk Coordinator

LifeStance Health; Kirkwood (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid parental leave

Paid time off

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office operations at our Kirkwood location, ensuring exceptional patient service for both in-person and telehealth visits. You will support clinicians, handle scheduling, and coordinate patient flow with strong organizational skills.

The role requires 1+ years in healthcare operations or customer service, high attention to privacy, and proficiency with EMR systems and Microsoft Office.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.

Responsibilities

• Create a positive front desk environment and support clinician and staff engagement.
• Manage scheduling and patient check-in/out for in-person and telehealth visits.
• Handle patient inquiries via phone, email, or portal, including payments and billing questions.
• Verify insurance eligibility and collect co-payments at time of service.
• Provide general administrative support to clinicians and maintain a secure, organized office.

Skills

Multitasking

Strong communication

Team collaboration

Microsoft Office

EMR systems

HIPAA compliance

Education

High School diploma or equivalent

Associates/Bachelors preferred

Tools

Microsoft Office

EMR software

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office operations at our Kirkwood location, ensuring exceptional patient service for both in-person and telehealth visits. You will support clinicians, handle scheduling, and coordinate patient flow with strong organizational skills.

The role requires 1+ years in healthcare operations or customer service, high attention to privacy, and proficiency with EMR systems and Microsoft Office.